Refund & Cancellation Policy
Last updated: July 22, 2026
This policy explains how billing, cancellations, and refunds work for Acceptly Plus. Acceptly Plus is a digital subscription that gives you immediate access to paid features, so payments are generally final. Please read this before you subscribe.
1. Digital service, delivered immediately
Acceptly Plus unlocks paid features (unlimited AI chat and Chance-Me reads, an unlimited college list, and access to every admitted-student profile) the moment your payment is confirmed. Because the service is delivered instantly and consumed digitally, all subscription payments are final and non-refundable once charged, except where this policy or applicable law says otherwise. By subscribing, you ask us to begin providing the service right away and you acknowledge this.
2. Cancelling your subscription
- You can cancel Acceptly Plus at any time from your account settings, or by emailing us.
- When you cancel, your subscription stops renewing. You keep Plus access until the end of the billing period you have already paid for, and you are not charged again after that.
- We do not provide partial or prorated refunds for the unused portion of a billing period. For example, if you cancel a 6-month plan in month two, you keep Plus for the remaining four months but are not refunded for them.
3. Subscriptions are non-refundable
We do not offer refunds for subscription fees that have already been charged, including for partially used billing periods, renewals you forgot to cancel, or features you did not use. We recommend cancelling before your next renewal date if you no longer want to be billed. You can see your renewal date in your account at any time.
4. Your statutory rights
Nothing in this policy limits any right to a refund or to cancel that you have under the consumer-protection laws of your country, and those rights always take priority over this policy. In the United Kingdom, the European Union, Australia, and some other places, you may have a legal right to cancel a digital purchase within a short window (for example, 14 days). Where you have expressly agreed that we can start providing the service immediately and acknowledged that this may end that cancellation right, it may no longer apply once access has begun. If you believe you are entitled to a refund under the law where you live, contact us and we will honor it.
5. Payments and refunds are handled by Paddle
Our order process and payments are handled by Paddle, which acts as the Merchant of Record for all purchases. This means Paddle, not Acceptly, is the seller on record for your transaction and appears on your bank or card statement (typically as "Paddle.net"). Paddle also issues receipts and handles billing support.
- To request a refund permitted under this policy or the law, contact us or Paddle with your order details, and any approved refund is returned to your original payment method.
- Paddle may independently issue a refund or reverse a charge in cases such as duplicate or erroneous charges, suspected fraud, or a payment dispute, in line with Paddle's own buyer terms.
- Billing and payment questions can also be sent to Paddle directly through the receipt Paddle emails you, or via paddle.net.
6. Duplicate or incorrect charges
If you were charged twice for the same subscription, charged after cancelling, or charged an amount that does not match the plan you selected, contact us right away. We will investigate and, where a charge was made in error, arrange a refund of the incorrect amount through Paddle.
7. Free credits and referral rewards
Acceptly's free credits, including the credits new accounts start with and credits earned by referring friends, have no cash value, are not redeemable for money, and are not refundable or transferable. They can only be used inside Acceptly. We may adjust credit amounts or how credits are earned and spent over time.
8. Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the "Last updated" date above. The version in effect at the time of your purchase applies to that purchase.
9. Contact us
Questions about billing, cancellations, or refunds? Email sahoo.ayush23@gmail.com and include the email address on your account and your order or receipt number so we can help quickly.